Shipping policy

Shipping

SHIPPING TIMES:
Our standard delivery times are the following:

New Zealand North Island:
Metro deliveries: 1-3 days
Rural deliveries: 2-5 days

New Zealand South Island:
Metro deliveries: 2-4 days
Rural deliveries: 3-7 days

Chatham Island & Stewart Island: 
Please contact us directly to discuss shipping options and prices

Australia:
Metro deliveries: 5-10 business days
Regional deliveries: 7-14 business days

Please note: Australian orders may be subject to customs duties and import taxes, which are the responsibility of the recipient. 

Backyard Games NZ uses Post Haste couriers for local orders and NZ Post for orders to Australia. We strive for consistently quick delivery and aim to send out orders on the day of purchase or the morning after. 

CHRISTMAS SHIPPING: 
Due to Christmas and the current courier landscape, our delivery times will be closer to the longer timeframe during this peak period. Please see below order deadlines as guide for receiving orders in time for Christmas: 

NZ North Island:
Metro deliveries: 12pm Mon 22nd Dec 
Rural deliveries: 12pm Fri 19th Dec 

NZ South Island:
Metro deliveries: 12pm Fri 19th Dec 
Rural deliveries: 12pm Thu 18th Dec 

Australia:
City Metro deliveries: 12pm Mon 15th Dec 

Please note these dates are a guide only and we will not be liable for items not delivered prior to Christmas, even if they are sent before these dates. 

SHIPPING COSTS:
We offer free shipping NZ wide and flat rate shipping to Australia.
AU flat-rate shipping costs are calculated at the checkout based on product(s) and location.  

Returns

If you discover a fault or problem with any purchase made through the Backyard Games NZ Ltd website please contact us immediately (within one week of receipt) and we will replace or exchange the product. Please indicate the reason for your return. Package the item securely and mail it in its original condition (i.e. original box and packaging).